Career
at Excellent Cloud IT
Careers
Open Culture
Excellent Cloud IT has open salaries - no company secrets. Trust and transparency carry on from the blockchain to our team.
100% Remote Positions
All our positions are 100% remote careers – work from anywhere in the world.
Hardware and Software
We offer our employees hardware and software of their choice, and equipment for their remote offices.
Salary paid in USD
All salaries are paid in USD. Experience the financial revolution from the front seats.
Open Positions
Remote Community Manager
At Excellent Cloud IT, we refer to our Community Managers as CMs!
Our talented team of CMs builds trust with customers by providing reliable, friendly, knowledgeable,
and empathetic customer support 24 hours a day, 7 days a week.
What You Will Do
- Grow and engage communities across crypto-focused platforms like Telegram, Discord, and Reddit.
- Work with marketing, design, and content teams to align messaging and campaigns.
- Build and maintain relationships with key influencers to boost brand visibility and engagement.
- Use social listening tools to track trends and gather community feedback for improvements.
- Explain complex crypto and blockchain concepts in a simple and accessible way, helping our users understand how to manage their digital assets and navigate the industry.
- Host virtual events and activities to drive excitement, like token launches or NFT drops.
Remote Communication Specialist
As a Excellent Cloud IT Communication Specialist, you will develope and execute communication strategies to ensure a consistent, clear, and positive message for an organization, both internally and externally.
What You Will Do
- Create the communication roadmap to meet organizational goals
- Write and edit all external and internal messaging
- Inform staff and foster a positive internal culture
- Plan for and manage communication during emergencies
- Manage charitable projects
What We Offer
- A remote environment with partially flexible hours.
- Building the future. Cryptocurrencies lay the foundation to the internet of value, the next major wave in application technology and personal finance.
- Collaborative and feedback-driven culture.
- Opportunity to grow.
- Fair pay, no matter where you live, along with a competitive benefits package.
- All the tools you need to do the job.
Benefits
- Health: Most of our health insurance plans are covered 100% for you and covered 50% for your dependents. We’ll also cover dental insurance.
- PTO: 30 days of paid time off per year on top of a semi-flexible schedule.
- Unlimited Bereavement: We will pay you your full salary for the first two weeks for the loss of any immediate family members but we allow you to take all the time you need to grieve outside of that.
- Parental Leave: 13 weeks of fully paid leave with and a month of flexible work for the primary caregiver. 4 weeks of paid leave if you are the child's secondary caregiver.
- Perks: Excellent Cloud IT offers a variety of seasonal perks such as coverage for gym memberships and therapy. We also offer quarterly Wellness Days! We want to make sure all of our employees know they are our priority and give back for your hard work often.
Who You Are
We're seeking candidates who meet the following criteria:
- Residency: You reside within the AMER Region, specifically in the UTC -10 to UTC -4 time zones (Pacific, Mountain, Central, or Eastern).
- Availability: You are available to work 40 hours per week, including at least one 8-hour shift on either Saturday or Sunday. You are also comfortable working all shifts until 0 UTC (8pm Eastern Standard Time).
- Communication Skills: You possess excellent written English skills, with a strong grasp of grammar and punctuation.
- Customer Service Orientation: You demonstrate empathy towards customers, even with simple issues. You are inquisitive and enjoy troubleshooting to find solutions.
- Attention to Detail: You are detail-oriented and capable of providing thorough responses to customers. You can also transform customer concerns into valuable product feedback.
- Technical Knowledge: You understand the fundamentals of digital assets, including security, confirmations, block times, and network fees. You are tech-savvy and possess general computer knowledge, including familiarity with your own operating system.
- Work Ethic: You are a self-starter who excels with minimal supervision and thrives in a remote work environment. You can effectively manage competing priorities while maintaining high-performance standards. You are also highly coachable and take responsibility for your actions.
If this describes you, we encourage you to apply!
Hiring Process
To apply, we'd love to learn more about you.
Please answer our application questions! Submitting a resume is optional.
Our hiring process consists of several different stages.
Assessment:
If your application indicates a potential fit for the role, we'll send you an assessment with a strict 72-hour completion deadline.
Please monitor your email, including your spam folder, for communication from Excellent Cloud IT.
Training:
The training period lasts 16 business days and is paid at $31 per hour for Community manager and $32 per hour for Fund operations manager. Salary is paid upon completion of training.
Your manager will provide guidance via phone and email throughout the training. You'll need a phone with a good internet connection or a laptop.
Recruiter Interview:
Successful candidates will be invited to schedule an interview with a recruiter.
This interview will help us get to know you better and discuss our company culture, your interest in Excellent Cloud IT, and your career goals.
We look forward to reviewing your application.